Simple & Intuitive
Visualise one, many or all phones
100 times faster than other solutions
Zoom in/out of phone screens
Control all phones simultaneously
Listen to audio on remote phones
Highly parallel execution
Full security health check
Delete ITL files with a single button
Gather Phone inventory details

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Download Free Trial

PhoneView can Remotely Control, Manage and Test all your Cisco phones, Cisco Jabber phones and Cisco Webex UC Calling phones.

Here are some of the unique features of the PhoneView product:

Cisco Phone Remote Control en-masse (Physical, Jabber, Webex UC Calling)
Supports Cisco MRA (Expressway) or Cisco VPN (AnyConnect) for home workers
Bulk Updating of Cisco Phone settings
- Deleting ITL files on Cisco Phones en-masse
- Deleting CTL files on Cisco Phones en-masse
- Changing TFTP settings on Cisco Phones en-masse
- Phone button press recording to create Macros on Cisco Phones
- Macro playback on Cisco Phones en-masse
Cisco Phone screen background management en-masse
Cisco Phone firmware update management en-masse
Extension mobility state management (when upgrading or changing clusters) on Cisco Phones
Cisco Phone inventory and reporting en-masse
Cisco Phone remote training and troubleshooting
Messaging and incident notification to users on Cisco phones en-masse
Listen to audio on remote Cisco phones
Non-Disruptive Testing and scripting for Cisco Phones (Physical, Jabber, Webex UC Calling) using virtual phones.
911 and Emergency Services dialing testing on Cisco Phones
UCCX Agent configuration and testing on Cisco Phones
Administrator authority and policy to control PhoneView user access.

PhoneView is the ONLY Endpoint Management software to have Cisco Compatible certification and has attained this status for CUCM 9.x, 10.x, 11.x, 12.x, 14.x, 15.x

PhoneView – Cisco Phone Remote Control and Management For Cisco Phones.

PhoneView is a certified Cisco Compatible product that has completed full Interoperability Verification Testing (IVT) as such you can be confident of it’s performance and applicability with your Cisco CUCM software. This is important should you have any CUCM issues in the future as UnifiedFX and Cisco TAC will work cooperatively to identify and resolve unidentified root cause issues. UnifiedFX and Cisco TAC will resolve the issues in their respective product as appropriate.

NOTE: PhoneView is now embedded by Cisco in the CCIE Collabv2 Syllabus and Exam for Endpoint Management. This is great for you if you are studying for a CCIE qualification as you can use PhoneView everyday in your operational environment.

PhoneView Cisco phone endpoint management, allowing advanced manipulation of one, many or all Cisco phones.

User Interface and Visualisation

Simple & Intuitive
Automated Grouping of Phones
Quick & Simple filtering
Visualise one, many or all phones
Familiar interface design
Zoom in/out of phone screens
Import and Select Images to push to phone background
Historical log of interactions with all phones
PhoneFX a supplementary browser based single phone remote control. ideal for help desk scenarios.

Asset & State Management

Gather Phone details (i.e. Switch, Port & Serial details)
Export asset and state information
Gather and manipulate login state
Bulk Management of Login State
Migrate users to Extension Mobility
Granular Management of Firmware Upgrades
QoS Performance Monitoring
Security By Default (SBD) health check (find specific Phones with ITL/CTL Errors)

Cisco Compatible Remote Phone Control

Near Real-Time interaction with remote phone(s)
See exactly what the user sees
Press any phone button remotely.
Control one, many or all phones at once
Send text messages to multiple phones
Listen to audio on remote Cisco phones
Extensive List of Phone Commands
Create/Use Command Macros
Advanced queueing for optimal delivery of phone commands
NotificationFX a supplementary Notification and Paging Feature application to include Audio/Text/ Live Audio Paging messages to dynamic phone/speaker destinations from multiple sources (XML Service on Cisco VoIP Phone / Web Browser).
Non-Disruptive Testing and scripting for Cisco Phones (Physical, Jabber, Webex UC Calling) using virtual phones.

User Interface and Visualisation

– Simple & Intuitive
– Automated Grouping of Phones
– Quick & Simple filtering
– Visualise one, many or all phones/li>
– Familiar interface design
– Zoom in/out of phone screens
– Import and Select Images to push to phone background
– Historical log of interactions with all phones

PhoneFX a supplementary browser based single phone remote control. ideal for help desk scenarios. Click here for more information

Cisco Compatible Remote Phone Control

– Near Real-Time interaction with remote phone(s)
– See exactly what the user sees
– Press any phone button remotely.
– Control one, many or all phones at once
– Send text messages to multiple phones
– Extensive List of Phone Commands
– Create/Use Command Macros
– Advanced queueing for optimal delivery of phone commands
– NotificationFX a supplementary

Notification and Paging Feature application to include Audio/Text/ Live Audio Paging messages to dynamic phone/speaker destinations from multiple sources (XML Service on Cisco VoIP Phone / Web Browser). Click here for more information

Asset & State Management

– Gather Phone details (i.e. Switch, Port & Serial details)
– Export asset and state information
– Gather and manipulate login state
– Bulk Management of Login State
– Migrate users to Extension Mobility
– Granular Management of Firmware Upgrades
– QoS Performance Monitoring
– Security By Default (SBD) health check (find specific Phones with ITL/CTL Errors)

“The scripting for the ITL/CTL changes was a great asset.”

Scott Charter
HCA Healthcare

“Unbelievably great product that I really feel should be a part of every company’s VOIP Engineer software list.”

Dan Jacobsen
Park Dental

What Our Clients Say

“Our migration was completely successful. We moved nearly 10,000 phones within 4 hours from the old cluster to the new one.Thank you for your great product!”

Frank Sebastien
KPMG

Our Clients

New additional features in PhoneView Version 7

New Softphone Endpoint Management for Cisco Jabber, IPC and Webex UC Calling
New ability to create Virtual phones for non-disruptive testing purposes (2 provided as standard)
New ability to emulate UCCX agents for Cisco Contact Center testing purposes (10 provided as standard)
Option to purchase additional Virtual Phones and UCCX agent testing capacity

Click to download our brochure on the right.

New additional features in PhoneView Version 7

New Softphone Endpoint Management for Jabber & IPC
New ability to create Virtual phones for general testing purposes
New ability to emulate UCCX agents for Contact Center testing purposes
Option to purchase additional Virtual phone and UCCX agent testing capacity

Click here for full details on the new version 7 features. Alternatively click to download our brochure on the right.

Cisco Compatible Remote Control Software For Cisco Phones

PhoneView is the leading Cisco phone remote control solution available today and provides some very unique user interface features. Only PhoneView provides the user with a full view of all Cisco remotely controlled phones via its unique multi-phone Screenview display facility. This feature provides the user the ability to dynamically zoom into the real time Screen view of one phone or zoom out to monitor as many phone screens as you wish to control at one time. You can also scroll though and view the screens of all phones in your estate without the need to load up separate instances for each phone. Cisco phone remote control has never been easier.

PhoneView is based on a simple and intuitive user interface that make managing one, many or all IP Phones easy. PhoneView includes the most extensive set of features available anywhere for IP Phone Endpoint management. With PhoneView you may ‘Never Need to Send an Engineer to Site Again’.

The flexibility of PhoneView makes a number of scenarios quicker and easier:
Bulk Delete of Cisco Phones ITL and CTL Files
Corporate Branding/Bulk Background Push
Handset Deployment
System/Application Testing
Cisco Phone Remote Support/Training
Inventory and Auditing
Firmware Upgrades
SRST Testing
Bulk Update of Cisco Phone Settings
Complex Migrations\Upgrades
Virtual non disruptive testing with Cisco Softphones

Critically, most Cisco phone-related issues (other than physical phone faults) that would previously have required a site visit can now be handled remotely, eliminating almost all remote site call-outs and therefore providing unparalleled return on investment (ROI).

Cisco Compatible Remote Phone Control Tool For Cisco Phones

PhoneView is the leading Cisco phone remote control solution available today and provides some very unique user interface features. Only PhoneView provides the user with a full view of all Cisco remote controlled phones via its unique multi-phone Screenview display facility. This feature provides the user the ability to dynamically zoom into the real time Screen view of one phone or zoom out to monitor as many phone screens as you wish to control at one time. You can also scroll though and view the screens of all phones in your estate without the need to load up separate instances for each phone. Cisco phone remote control has never been easier.

Our Clients

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
License Duration	21 days	1 Year	Single or Multi Year	Single or Multi Year
# of Installations	Single	Single	Single	Multiple
# of Clusters	Multiple	Multiple	Multiple	Multiple
# of Managable Physical Phones	Up to 500+10 by Mac address	Up to 50	Tiered up to 500k	Tiered up to 500k
# of Managable Soft Phones	Up to 500+10 by Mac address	Up to 50	Tiered up to 500k	Tiered up to 500k
# of Selectable Phones	10	10	Unlimited	Unlimited
# of Virtual Test Phones	2	2	2	2 (option to purchase more)
# of Virtual Test Agents (UCCX)	1	1	1	1 (option to purchase more)
# of Managable UCCX Agents	10	10	10	10 (option to purchase more)
UCME Support	Yes	Yes	Yes	Yes
	download	download	contact us	contact us
	more info	more info	more info	more info

For more information
contact us

Cisco Certified Compatible Remote Phone Control

General Features

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
General Features
Basic Remote Control	✔	✔	✔	✔
Advanced Remote Control	✔	✔	✔	✔
Automatic Screen Refresh	✔	✔	✔	✔
Control a Single Phone	✔	✔	✔	✔
Control Multiple Phones (1,000's)	Up to 10 at a time	Up to 10 at a time	✔	✔
Basic Phone Searching	✔	✔	✔	✔
Graphic Interface	✔	✔	✔	✔
Remote Audio	✔	✔	✔	✔
Command Text Input	✔	✔	✔	✔

compare features

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
General Features
Basic Remote Control	✔	✔	✔	✔
Advanced Remote Control	✔	✔	✔	✔
Automatic Screen Refresh	✔	✔	✔	✔
Control a Single Phone	✔	✔	✔	✔
Control Multiple Phones (1,000's)	Up to 10 at a time	Up to 10 at a time	✔	✔
Basic Phone Searching	✔	✔	✔	✔
Graphic Interface	✔	✔	✔	✔
Remote Audio	✔	✔	✔	✔
Command Text Input	✔	✔	✔	✔

ITL Delete

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Simplified Management of ITL issues at Scale	✔	✔	✔	✔
Single Button ITL/CTL Delete Capability	✔	✔	✔	✔
Multi protocol ITL Delete (HTTP/CTI)	✔	✔	✔	✔
Delete ITL files without HTML server on the phone	✔	✔	✔	✔
Delete ITL files on Unregistered Phones	✔	✔	✔	✔

compare features

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Simplified Management of ITL issues at Scale	✔	✔	✔	✔
Single Button ITL/CTL Delete Capability	✔	✔	✔	✔
Multi protocol ITL Delete (HTTP/CTI)	✔	✔	✔	✔
Delete ITL files without HTML server on the phone	✔	✔	✔	✔
Delete ITL files on Unregistered Phones	✔	✔	✔	✔

Background Management

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Load Image from Clipboard	✔	✔	✔	✔
Load Image from File	✔	✔	✔	✔
Visual Confirmation of Background Change	✔	✔	✔	✔
Push Background to multiple phones	Up to 10 at a time	Up to 10 at a time	✔	✔

compare features

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Load Image from Clipboard	✔	✔	✔	✔
Load Image from File	✔	✔	✔	✔
Visual Confirmation of Background Change	✔	✔	✔	✔
Push Background to multiple phones	Up to 10 at a time	Up to 10 at a time	✔	✔

Macro Commands for Bulk Actions

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Pre-configured Macro Commands for General Use	✔	✔	✔	✔
Simply record keystrokes for macros	✔	✔	✔	✔
Simply playback recorded key strokes	✔	✔	✔	✔
Ability to Store and Edit marcos for future use.	✔	✔	✔	✔

compare features

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Pre-configured Macro Commands for General Use	✔	✔	✔	✔
Simply record keystrokes for macros	✔	✔	✔	✔
Simply playback recorded key strokes	✔	✔	✔	✔
Ability to Store and Edit marcos for future use.	✔	✔	✔	✔

Phone Inventory

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Gather Asset Information	Up to 10 at a time	Up to 10 at a time	✔	✔
Save Cluster Snapshot	✔	✔	✔	✔
Export to CSV	✔	✔	✔	✔
Export to Excel	✔	✔	✔	✔

compare features

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Gather Asset Information	Up to 10 at a time	Up to 10 at a time	✔	✔
Save Cluster Snapshot	✔	✔	✔	✔
Export to CSV	✔	✔	✔	✔
Export to Excel	✔	✔	✔	✔

State Management

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Reset one or more phones	Up to 10 at a time	Up to 10 at a time	✔	✔
Capture realtime Quality of Service	✔	✔	✔	✔
Bulk Extension Mobility Login/out	Up to 10 at a time	Up to 10 at a time	✔	✔
Bulk Import of User Data from CSV	✔	✔	✔	✔

compare features

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Reset one or more phones	Up to 10 at a time	Up to 10 at a time	✔	✔
Capture realtime Quality of Service	✔	✔	✔	✔
Bulk Extension Mobility Login/out	Up to 10 at a time	Up to 10 at a time	✔	✔
Bulk Import of User Data from CSV	✔	✔	✔	✔

User Interface

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Single Application	✔	✔	✔	✔
Visual representation of Phone	✔	✔	✔	✔
Automatic Grouping	✔	✔	✔	✔
Simple Filtering	✔	✔	✔	✔
100% Model Independent Keypad	✔	✔	✔	✔
Enhanced Text Messages to Endpoints	✔	✔	✔	✔
Custom Grouping/Filtering of Endpoints	✔	✔	✔	✔

compare features

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Single Application	✔	✔	✔	✔
Visual representation of Phone	✔	✔	✔	✔
Automatic Grouping	✔	✔	✔	✔
Simple Filtering	✔	✔	✔	✔
100% Model Independent Keypad	✔	✔	✔	✔
Enhanced Text Messages to Endpoints	✔	✔	✔	✔
Custom Grouping/Filtering of Endpoints	✔	✔	✔	✔

Performance

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Highly Performant Parallel Queing Engine	✔	✔	✔	✔
Enhanced 99XX screenshot performance	✔	✔	✔	✔
Phone Call Activity Emulation	✔	✔	✔	✔
Sub-second latency on all phone models	✔	✔	✔	✔

compare features

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Highly Performant Parallel Queing Engine	✔	✔	✔	✔
Enhanced 99XX screenshot performance	✔	✔	✔	✔
Phone Call Activity Emulation	✔	✔	✔	✔
Sub-second latency on all phone models	✔	✔	✔	✔

Security

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Policy Controlled Features for Users & Groups				✔
Set/Update/Clear TFTP Server	✔	✔	✔	✔
Support for HTTPS	✔	✔	✔	✔
Support for TLS 1.2	✔	✔	✔	✔

compare features

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Policy Controlled Features for Users & Groups				✔
Set/Update/Clear TFTP Server	✔	✔	✔	✔
Support for HTTPS	✔	✔	✔	✔
Support for TLS 1.2	✔	✔	✔	✔

Softphone Control Support

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Remote Control of Jabber phones	✔	✔	✔	✔
Remote Control of IPC phones	✔	✔	✔	✔
Remote Control of Webex UC Calling	✔	✔	✔	✔

compare features

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Remote Control of Jabber phones	✔	✔	✔	✔
Remote Control of IPC phones	✔	✔	✔	✔
Remote Control of Webex UC Calling	✔	✔	✔	✔

Non Disruptive Virtual Phone & UCCX Agent Testing

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Virtual phone for Testing Soft and Physical phones	✔	✔	✔	✔
Remote Control for UCCX Agents	✔	✔	✔	✔
Virtual Agent for Testing UCCX Configured Agents	✔	✔	✔	✔

compare features

	21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
Virtual phone for Testing Soft and Physical phones	✔	✔	✔	✔
Remote Control for UCCX Agents	✔	✔	✔	✔
Virtual Agent for Testing UCCX Configured Agents	✔	✔	✔	✔

Complimentary Products

		21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
	PhoneFX	Standalone Trial	Standalone Trial		✔
	NotificationFX (link)	Standalone Trial	Standalone Trial		✔

compare features

		21 Day Trial Edition FREE	Lab Edition ($499) $0	Engineer Edition	Enterprise Edition
	PhoneFX	Standalone Trial	Standalone Trial		✔
	NotificationFX (link)	Standalone Trial	Standalone Trial		✔

PhoneView is a client application that installs on Microsoft Windows operating systems.
To run PhoneView the client PC requires a minimum specification of

Microsoft .Net 4.5.2 (or above)
Microsoft Windows 8/10
Microsoft Windows Server 2012/2012R2/2016/2019
2.0GHz CPU (dual core) or greater
4GB RAM or greater
2GB Disk Space

For phone estates of over 10,000 in size please contact us for a more detailed recommendation.

As PhoneView interacts with the Cisco Unified Communications Manager (Cisco Call Manager) and the built-in web server within each Cisco IP Phone, network connectivity from the client PC to these devices is therefore required.

PhoneView Infrastructure Requirements:

PhoneView is compatible with the widest range of Unified Communication Manager (UCM) or Cisco Call Manager versions and Cisco IP Phones, the following is listed of tested version/models:

UCM

5.x, 6.x, 7.x, 8.x, 9.x, 10.x, 11.x, 12.x, 14.x

Phone Models supported

6921, 6941, 6945, 6961, 7811, 7821, 7832, 7841, 7861, 7905, 7906, 7911, 7912, 7925, 7926, 7931, 7937, 7940, 7941, 7942, 7945, 7960, 7961, 7962, 7965, 7970, 7971, 7975, 8811, 8821, 8831, 8832, 8841, 8845, 8851, 8861, 8865, 8941, 8945, 8961, 9951, 9971, 8875, 9841, 981, 9861, 9871, Cisco CIUS, Cisco IP Communicator, Cisco Jabber Desktop, Webex UC Calling.

Background Updates using personalization method:

UCM6.1 or above, and the following phone models: 7906, 7911, 7925, 7926, 7941, 7942, 7945, 7961, 7962, 7965, 7970, 7971, 7975, 8811, 8821, 8841, 8845, 8851, 8861, 8865, 8961, 9951, 9971

Note due to the inherent Cisco design only certain phones support remote deletion of ITL certificates, these are;

6921, 6941, 6945, 6961, 7821, 7832, 7841, 7861, 7906, 7911, 7940, 7941, 7942, 7945, 7961, 7962, 7965, 7970, 7971, 7975, 8811, 8821, 8831, 8832, 8841, 8845, 8851, 8861, 8865, 8941, 8945, 8961, 9951, 9971

Note due to the inherent Cisco design only certain phones support remote deletion of CTL certificates, these are;

6921, 6941, 6945, 6961, 7821, 7832, 7841, 7861, 7906, 7911, 7940, 7941, 7942, 7945, 7960, 7961, 7962, 7965, 7970, 7971, 7975, 8811, 8821, 8831, 8832, 8841, 8845, 8851, 8861, 8865, 8941, 8945, 8961, 9951, 9971

For more information about PhoneView Call Manager and Cisco phone remote control application, please feel free to contact us by using following link:
contact us

For more information
contact us

PhoneView – Cisco Certified CUCM Compatible Phone Endpoint Management Solution

PhoneView is the ONLY Endpoint Management software to have Cisco Compatible certification and has attained this status for CUCM 9.x, 10.x, 11.x, 12.x, 14.x, 15.x

PhoneView – Cisco Phone Remote Control and Management For Cisco Phones.

PhoneView Cisco phone endpoint management, allowing advanced manipulation of one, many or all Cisco phones.

What Our Clients Say

Our Clients

New additional features in PhoneView Version 7

New additional features in PhoneView Version 7

Cisco Compatible Remote Control Software For Cisco Phones

Cisco Compatible Remote Phone Control Tool For Cisco Phones

Read more +

Our Clients

Cisco Certified Compatible Remote Phone Control

General Features

compare features

ITL Delete

compare features

Background Management

compare features

Macro Commands for Bulk Actions

compare features

Phone Inventory

compare features

State Management

compare features

User Interface

compare features

Performance

compare features

Security

compare features

Softphone Control Support

compare features

Non Disruptive Virtual Phone & UCCX Agent Testing

compare features

Complimentary Products

compare features

PhoneView Infrastructure Requirements: